Technology is transforming the way councils operate—from service delivery and citizen engagement to procurement and contract management. The opportunities are vast, but so are the risks. With the Local Government Association and the London Office of Technology and Innovation setting out guidance on the ethical use of AI in council operations, there is growing recognition that transformation must be as responsible as it is innovative.

The Technology & Transformation Zone will examine how local authorities are embracing digital tools to streamline procurement, improve efficiency, and redesign services around citizen needs. Sessions will highlight real-world case studies, explore practical routes to implementation, and provide insight into the challenges and benefits of integrating technologies such as automation, data analytics, and AI—ensuring transformation delivers tangible public value.